Damaged Items

What this covers

We want you to love what you receive. This policy covers every order, including scoops.

What counts as damaged

An item counts as damaged if it:

• arrives broken, cracked, torn, crushed, or leaking, or doesn't work;
• has a manufacturing defect; or
• is the wrong item, or is mislabeled.

A scoop also counts as damaged if it arrives with fewer items than the number guaranteed on its product page.

How to tell us

Email magpieandjune@gmail.com within 7 days of delivery with your order number and photos of the damage.

If an item other than a scoop is damaged and priced at $9.99 or less, you don't need to send it back.

What happens next

For anything other than a scoop, we'll replace the damaged item or refund it. We choose which.

A scoop is sold at one price and isn't itemized, and its contents come from a draw and our selection. That's why we handle damaged scoops one order at a time. We'll review your photos and offer a resolution that fits the damage. If we need anything sent back, we'll tell you.

You won't be charged a restocking fee or return shipping for a damaged item.

Refunds go back to the original payment method. Depending on your bank, a refund can take about 5–10 business days to show after we send it.

If your package never arrived, that's covered by our Shipping policy instead.